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Reporting your problems on the helpdesk
The Pryer Solutions Helpdesk allows you to report faults with an easy to use form.
Service Level Agreement
Problems are allocated within an agreed time period. When you use the helpdesk, you receive regular email updates on the progress of your problem, and you are notified when the problem is fixed.
Reporting
Summary reports can be produced showing details of how much time is spent solving different types of problems for different departments in your school.
Improving the communication and resolution of problems
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